RETURNS AND EXCHANGES
At Seek Wander Share, we hand inspect all artisan goods to ensure the quality of our products. Due to the nature of handmade goods, items will slightly vary in color and/or size. We want you to love your order but if you are not satisfied with your purchase, we will happily replace or refund your order.
To process your return or exchange:
- Items must be exchanged or returned within 21 days of receipt of your purchase with original proof of order
- Upon arrival of items to Seek Wander Share, please allow two weeks to process exchange or return
- Items must be unused and not altered in any way to be accepted for exchange or return
- Refunds will be issued in the original form of payment plus tax
- Please email us at firstname.lastname@example.org for return address
- If your item is a gift without a receipt, we will offer store credit as the return
- Exchanged or returned products must be in their original packaging and all content must be included
- All Sale, Clearance, and Markdown items are final sale and not eligible for exchange or return
- Return shipping cost for an exchange or refund is the responsibility of the customer unless the item arrived damaged
- *Recommended: We suggest adding a tracking number/delivery confirmation on returned packages to ensure your return is received. Seek Wander Share is not liable for lost or stolen return packages during transit/delivery
To process damaged items:
- Email email@example.com with name, email and phone number within 3 days of arrival of items and a representative will contact the customer directly within two business days.
- Each item will be assessed by Seek Wander Share to determine if damage occurred during or after shipping
- Next steps will be communicated to the customer via email or phone number
- In the event that you place an order for an item that is not available for immediate shipment, it will be backordered.
- You will be informed through email if an item is backordered when you add it to your cart or within ten days of placing the order.
- You will also be given an approximate date of shipment. You will not be charged for backordered items until they ship.
- You may cancel your purchase within 24 hours of placing your order with no fee by emailing firstname.lastname@example.org
- For more questions or if you need any assistance with your return, exchange or order, please contact us by e-mail at email@example.com